The Systems Support Specialist position exists to provide the highest level of professional services to assure establishment and upkeep of stable, user-friendly Mission-Critical Business systems, that meet the functional needs of the Business Units to maximize technology efficiency.

Education and Experience:

• Bachelor’s Degree in Information Systems
• 5 years’ work experience
• A+, Server+, Network+, MCSA certification is preferred. 
• 3 – 5 years’ experience with Windows desktop and Server products and operational processes or other user perspectives.
• Programming and development experience in Crystal Reports, Java & VBA.

Knowledge, Skills & Abilities:

• Knowledge and hands on skill of database management including SQL & SQL Reporting
• Knowledge and hands on skill of Windows Server 2008 & 2016 and Windows 10 environments
• Strong inter-personal and communication skills; capable of writing proposals or papers, acting as a vendor liaison, making presentations to customer or client audiences or professional peers, and working closely with upper management.
• Ability to work directly with users to resolve client system configuration issues and properly, document  status and issues in case management systems for end users and internal project teams.
• Ability to communicate solutions to application users, Administrators and other affected personnel to aid in future problem solving ability.

Essential Functions include but are not limited to:

• Provide Support including system administration to locally hosted deployments and the software/services that make up the functional environment
• Maintain configuration changes and user management in client deployments and data models
• Perform regular test procedures for certification of client environment health and proper operation following upgrades and service interruptions
• Provide initial response to user-reported issues by phone, email, or case management system; determine proper routing of issues that should be handled by other Technical Services teams
• Validate new releases through UAT procedures and manage the upgrade of client environments with each release, including testing, training and implementation.
• Accurately communicate status, issues, and requirements to management through the case management system
• Ensure that hardware and software systems are maintained
• Suggest and provide IT solutions to business and management problems
• Trouble-shooting ranging from critical system outages to forgotten passwords
• Work closely with other departments to analyze requirements or solve problems.
• Plan and implement future IT developments and ensure the most cost effective and efficient use of resources.

RESUMES SHOULD BE SUBMITTED ON OR BEFORE:

JUNE 6^th, 2025

SR HR GENERALIST- RECRUITMENT & RETENTION

Freeport Container Port

EMAILED TO ADS@FCPBAHAMAS.COM